Returns & Exchanges

At the Conan Gray Official Store, we want you to love your merchandise; however, if you are not satisfied, you may return or exchange eligible items within 30 days of delivery. Please ensure all apparel is unworn, unwashed, and in its original packaging to qualify for a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging and include the printed return authorization slip inside the box.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing