Frequently Asked Questions

Everything you need to know about your Conan Gray merch order.

When will my order ship?

Standard processing time for in-stock items is 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.

What is your return policy?

We accept returns for most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that digital downloads and limited edition signed items are final sale.

How should I care for my apparel?

To preserve the quality of the screen-printed graphics, we recommend machine washing cold with like colors and hanging to dry or using a low heat setting.

Can I change or cancel my order after it's placed?

Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact our support team as soon as possible for assistance.

How do I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.